Privacy Policy
We believe in complete transparency. Learn exactly how we collect, use, and fiercely protect your personal data.
1. Introduction & Overview
Welcome to Zivaan Solutions Pvt. Ltd. We are fundamentally committed to protecting your privacy and security. This comprehensive privacy policy dictates how we look after your personal data when you visit our website, use our enterprise software, or interact with our APIs.
2. The Data We Collect
To provide cutting-edge AI and software solutions, we collect specific categories of data. We strictly follow the principle of data minimization.
Identity & Contact
Names, corporate email addresses, phone numbers, and billing addresses.
Technical Data
IP addresses, browser signatures, time zones, and API usage telemetry.
3. How We Use Your Data
We process your data purely to operate our business and deliver your requested services. Specifically:
- Service Delivery: Deploying cloud architecture, training custom ML models, and configuring SaaS environments.
- Security Monitoring: Detecting brute-force attempts and preventing unauthorized API access.
- Legal Compliance: Fulfilling GST requirements, corporate audits, and international KYC regulations.
4. Enterprise Data Security
As a software engineering firm, security is embedded in our DNA. We implement military-grade protection protocols:
AES-256
Encryption at rest
TLS 1.3
Encryption in transit
Zero-Trust
Identity verification
5. Google API Services User Data & Limited Use Disclosure
When you use our proprietary products—including SocialAPI (social.zivaansolutions.com)—or connect your Google account with Zivaan Solutions services (such as Google Sign-In or Google Sheets audience integration), we access and process your Google account data strictly under the following terms:
A. Information We Collect from Google APIs
- Google Authentication (OAuth 2.0 / Google Sign-In): When you log into SocialAPI using your Google Account, we receive your verified primary email address, full name, and avatar URL to authenticate your session and create your workspace profile.
- Google Sheets Integration (Optional): If you explicitly choose to connect Google Sheets, SocialAPI accesses only the specific spreadsheets you select to import contact broadcast lists or export delivery metrics and campaign analytics.
B. How Google User Data Is Used & Kept Safe
- Strictly Functional Use: We use Google user data solely to provide, maintain, and improve the user-facing messaging features you explicitly request.
- No Data Brokering or Advertising: We never sell, rent, or transfer your Google user data to third parties, data brokers, advertising networks, or marketing platforms.
- No Generalized AI/ML Training: Data obtained via Google APIs is never used to train generalized artificial intelligence or machine learning models.
- Secure Storage & Encryption: All OAuth tokens and associated customer data are protected by 256-bit AES encryption at rest and TLS 1.3 encryption during transit.
- User Control & Revocation: You may revoke SocialAPI's access to your Google account at any time either directly within your SocialAPI workspace settings or through your Google Account Security Permissions. Upon revocation, associated access tokens are permanently deleted from our active databases.
6. Contact Our Data Protection Officer (DPO)
If you have any questions, privacy inquiries, or requests regarding this Privacy Policy or how your Google user data is handled, please contact our Data Protection Office: